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Refund and Returns Policy - Taj Musical Store

Refund and Returns Policy

At Taj Musical Store, we strive to ensure your satisfaction with every purchase. If, for any reason, you are not entirely happy with your order, we offer a straightforward refund policy outlined below:

1. Damaged or Defective Products:


If you receive a damaged or defective product, please contact us within seven (7) days of receiving your order. We will gladly arrange a return or exchange and cover the return shipping costs. Upon receiving the returned item, we will inspect it to verify the damage or defect. If approved, we will issue a refund or send a replacement product, depending on your preference.

 

2. Non-Defective Products:


For non-defective products, our refund policy allows for returns within fourteen (14) days of receiving the order. If you decide to return a non-defective item, please ensure it is in its original condition, unused, and with all original packaging intact. You will be responsible for the return shipping costs. Once we receive the returned item and confirm its condition, we will issue a refund for the purchase price, excluding any shipping charges.

 

3. Refund Process:


To initiate a refund or return, please follow these steps:
a. Contact our customer support team via email at contact@tajmusicalstore.com or phone at 8448119551 to inform us about your intention to return the product.
b. Provide the necessary details, including your order number, reason for return, and any supporting documentation or images if applicable.
c. Wait for our customer support team to guide you through the return process and provide you with further instructions.
d. Ship the product back to us in its original packaging, along with any accessories or accompanying items, using a secure and trackable shipping method.
e. Once we receive the returned item and verify its condition, we will process the refund within a reasonable timeframe. The refund will be issued to the original payment method used during the purchase.

 

4. Exceptions:


Please note that certain items may be non-refundable or subject to specific return conditions due to hygiene or custom-made nature. These exceptions will be clearly stated in the product description or communicated to you at the time of purchase.

 

5. Contact Us:


If you have any questions or need further assistance regarding our refund policy, please reach out to our customer support team via email or phone. We will be happy to address any concerns and guide you through the refund process.

We value your satisfaction and aim to provide a fair and transparent refund policy. Rest assured that we will work diligently to resolve any issues and ensure a positive shopping experience at Taj Musical Store.

Note: This refund policy is subject to change without prior notice. Please review the policy periodically to stay updated on any modifications.